Pilow Ergonomic

Shipping Policy

Thank you for shopping with EaseCore. Below you will find important information regarding our shipping process.

1. Order Processing Time

All orders are processed within 1–2 business days after payment is confirmed.

Orders are not processed or shipped on weekends or U.S. holidays.

If we are experiencing a high volume of orders, processing times may be slightly delayed. In such cases, we will notify you by email.

2. Shipping Locations

We currently ship within the United States only.

We do not ship to P.O. boxes, APO/FPO addresses, or international destinations at this time.

3. Shipping Method & Delivery Time

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  Standard Shipping (Free)
  
• 
  Estimated delivery time: 3–6 business days after shipment
  

Delivery times are estimates and not guaranteed. Delays caused by carriers, weather conditions, or circumstances beyond our control may occur.

4. Shipping Costs

• 
  Free standard shipping on all U.S. orders
  
• 
  Shipping costs are displayed at checkout (if applicable)
  

5. Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number.

You may also track your order using the Shop app or through the order status page.

6. Address Accuracy

Please ensure that your shipping address is correct and complete at checkout.

EaseCore is not responsible for orders delayed, lost, or undeliverable due to incorrect or incomplete addresses provided by the customer.

7. Lost or Delayed Packages

If your package appears delayed or lost in transit, please contact us at:

📧 support@easecorehealth.com

We will assist you in working with the carrier to resolve the issue.

8. Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery with photos of the package and product.

9. Changes to This Policy

EaseCore reserves the right to update this Shipping Policy at any time. Changes will take effect upon posting on this page.

10. Contact Information

For questions regarding shipping, please contact:

EaseCore
📧 support@easecorehealth.com

1. 30-Day Return Policy

We offer a 30-day return policy from the date your order is delivered.

To be eligible for a return:

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  The item must be unused and in its original condition
  
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  The item must be returned in its original packaging
  

2. Non-Returnable Items

The following items are not eligible for return:

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  Items marked as final sale
  
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  Gift cards
  
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  Items damaged due to misuse or improper care
  

3. How to Start a Return

To initiate a return, please contact us at:

📧 support@easecorehealth.com

Include your order number and reason for return. Our support team will provide return instructions.

4. Return Shipping

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  Customers are responsible for return shipping costs unless the item arrived damaged or defective.
  
• 
  Shipping costs are non-refundable.
  

5. Refund Processing

Once your return is received and inspected:

• 
  Approved refunds will be processed to your original payment method
  
• 
  Refunds typically appear within 5–10 business days
  

6. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos of the issue.

7. Exchanges

We do not offer direct exchanges. Please return the item and place a new order if needed.

8. Chargebacks

We encourage customers to contact us first before initiating a chargeback. Unauthorized or abusive chargebacks may result in account restrictions.

9. Contact Information

If you have any questions about our Refund Policy, contact us at:

EaseCore
📧 support@easecorehealth.com