Refund Policy

Refund Policy

We want you to be satisfied with your purchase. Please review our refund policy carefully.

1. 30-Day Return Policy

We offer a 30-day return policy from the date your order is delivered.

To be eligible for a return:

  • The item must be unused and in its original condition

  • The item must be returned in its original packaging

2. Non-Returnable Items

The following items are not eligible for return:

  • Items marked as final sale

  • Gift cards

  • Items damaged due to misuse or improper care

3. How to Start a Return

To initiate a return, please contact us at:

📧 support@easecorehealth.com

Include your order number and reason for return. Our support team will provide return instructions.

4. Return Shipping

  • Customers are responsible for return shipping costs unless the item arrived damaged or defective.

  • Shipping costs are non-refundable.

5. Refund Processing

Once your return is received and inspected:

  • Approved refunds will be processed to your original payment method

  • Refunds typically appear within 5–10 business days

6. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos of the issue.

7. Exchanges

We do not offer direct exchanges. Please return the item and place a new order if needed.

8. Chargebacks

We encourage customers to contact us first before initiating a chargeback. Unauthorized or abusive chargebacks may result in account restrictions.

9. Contact Information

If you have any questions about our Refund Policy, contact us at:

EaseCore
📧 support@easecorehealth.com